Effective Date: August 28, 2026

Welcome to Jeraa Marketing.

These Terms of Use ("Terms" or "Agreement") are entered into by and between you and Aidelia Rae, LLC dba Jeraa Marketing ("Jeraa Marketing," "Jeraa," "Company," "we," "us," or "our").

These Terms govern your access to and use of jeraamarketing.com and other websites, platforms, products, materials, software, accounts, and services made available by Jeraa Marketing (collectively, the "Services").

Please read these Terms carefully.

1. ACCEPTANCE OF THESE TERMS

1.1 Acceptance

By accessing or using the Services, creating an account, purchasing Services, or clicking "accept," "agree," or a similar acknowledgment when presented with these Terms, you agree to be bound by this Agreement on behalf of yourself or the entity or organization you represent.

If you do not agree to these Terms, you may not use or access the applicable Services.

1.2 Eligibility

Unless otherwise expressly permitted by Jeraa, you must be at least 18 years old and legally capable of entering into a binding agreement to use or purchase the Services.

If you access or use the Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

You may not access or use the Services for the primary purpose of developing, copying, benchmarking, or promoting a directly competing product or service in violation of applicable law or Jeraa's intellectual property rights.

1.3 Changes to These Terms

Jeraa may update these Terms from time to time to reflect changes in our Services, technology, business practices, or legal requirements.

When we update these Terms, we will revise the Effective Date above.

If changes are material, we may provide additional notice where appropriate or required by law.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

1.4 Separate Client Agreements and Order of Precedence

Certain Jeraa Services may be governed by additional agreements, including proposals, Order Forms, Service Agreements, Master Service Level Agreements, Managed Services Addenda, Business Associate Agreements, Usage Pricing Appendices, statements of work, checkout terms, payment authorizations, or other written agreements between you and Jeraa (collectively, "Client Agreements").

If a Client Agreement applies to particular Services, these Terms supplement that Client Agreement.

If there is a direct conflict between these Terms and an applicable Client Agreement, the Client Agreement will control with respect to the conflicting provision and the Services governed by that Client Agreement.

Nothing in these Terms expands the scope of Services, support, deliverables, warranties, or other obligations expressly agreed to in an applicable Client Agreement.

2. ACCESS TO THE SERVICES

2.1 Changes to the Services

Jeraa may modify, update, improve, replace, limit, suspend, or discontinue features or portions of the Services from time to time.

Some features depend on third-party technology and may change because of changes made by those providers.

To the fullest extent permitted by applicable law and any applicable Client Agreement, Jeraa is not liable for losses resulting solely from the modification, interruption, suspension, or discontinuation of a Service or feature.

2.2 Accounts

Certain Services may require you to create or maintain an account.

You agree to provide accurate, complete, and current information and to update that information when necessary.

Information you provide in connection with an account is handled in accordance with our Privacy Policy and, where applicable, an applicable Client Agreement.

2.3 Account Security and Responsibilities

You are responsible for maintaining the confidentiality and security of usernames, passwords, authentication credentials, and other account-access information under your control.

You are responsible for activities performed through your account by persons you authorize to use it.

You agree to promptly notify Jeraa if you know or reasonably suspect that your account, credentials, or Services have been accessed or used without authorization.

You may not transfer, sell, sublicense, or provide access to your account except as expressly permitted by Jeraa or the applicable Services.

You are responsible for ensuring that your authorized users comply with these Terms and any applicable Client Agreement.

2.4 Third-Party Services and Integrations

The Services may integrate with or depend upon third-party products and services, including CRM infrastructure, communications providers, artificial intelligence providers, social media platforms, advertising networks, payment processors, calendar services, email providers, telephone providers, APIs, software applications, and other technology.

Your use of third-party products and services may be subject to the applicable third party's own terms, privacy policies, acceptable-use requirements, fees, and other conditions.

Jeraa does not control independent third-party providers and is not responsible for their acts or omissions.

Third-party providers may change their:

• Pricing

• Features

• APIs

• Integrations

• Terms

• Policies

• Eligibility requirements

• Account requirements

• Usage limitations

• Data practices

• Availability

• Functionality

They may also restrict, suspend, or discontinue products or Services.

Jeraa does not guarantee that any third-party integration or functionality will remain available indefinitely.

To the extent permitted by applicable law and any applicable Client Agreement, Jeraa is not responsible for outages, service interruptions, account restrictions, feature changes, API changes, policy changes, discontinued functionality, or other events caused by independent third-party providers outside Jeraa's reasonable control.

2.5 Suspension or Termination of Access

Jeraa may suspend or restrict access to Services when reasonably necessary, including because of:

• A violation of these Terms or an applicable Client Agreement

• Nonpayment or a materially past-due account

• Fraud or suspected fraudulent activity

• Security concerns

• Unlawful or prohibited activity

• Abuse of the Services

• Requirements imposed by an underlying technology provider

• A legal or regulatory obligation

• Conduct that creates a material risk to Jeraa, its technology providers, clients, users, or others

Termination and cancellation of paid Services are also subject to Section 6 and any applicable Client Agreement.

3. ACCEPTABLE USE OF THE SERVICES

3.1 Lawful Use

You may use the Services only for lawful purposes and in accordance with these Terms, applicable Client Agreements, and applicable laws and regulations.

3.2 Prohibited Activities

You agree not to use the Services to:

a. Violate Laws or Rights.
Violate applicable laws, regulations, contractual obligations, intellectual property rights, privacy rights, publicity rights, communications laws, marketing laws, or other legal rights or obligations.

b. Send Unlawful or Unauthorized Communications.
Send spam, unlawful telemarketing communications, or unsolicited or unauthorized email, SMS, telephone calls, advertisements, promotions, or other communications.

c. Impersonate or Deceive.
Impersonate another person or organization or materially misrepresent your identity, affiliation, authority, products, services, or communications.

d. Harm or Exploit Minors.
Exploit, endanger, or unlawfully collect personal information from minors.

e. Infringe Intellectual Property.
Upload, transmit, distribute, or use material that infringes another person's copyright, trademark, patent, trade secret, or other proprietary rights.

f. Harass or Harm Others.
Use the Services to threaten, harass, defame, abuse, discriminate against, or unlawfully harm another person.

g. Interfere With the Services.
Use any device, software, process, or activity intended to disrupt, disable, impair, overload, damage, or interfere with the proper operation or security of the Services.

h. Introduce Malicious Technology.
Upload or transmit viruses, malware, Trojan horses, worms, logic bombs, malicious code, or other material intended to damage or compromise systems, networks, data, or property.

i. Gain Unauthorized Access.
Attempt to gain unauthorized access to accounts, systems, networks, databases, servers, credentials, or information.

j. Reverse Engineer the Services.
Reverse engineer, decompile, disassemble, or otherwise attempt to obtain source code or proprietary underlying information relating to the Services except where such restriction is prohibited by applicable law.

k. Improperly Collect Data.
Collect, harvest, scrape, or assemble personal information about another person without appropriate authorization or lawful basis.

l. Abuse Automated Access.
Use robots, crawlers, scrapers, automated extraction tools, or similar systems to systematically copy or extract protected content or data from the Services without authorization.

Jeraa permits operators of legitimate public search engines to crawl publicly accessible portions of our website for the purpose of creating publicly available search indexes, subject to applicable technical controls.

m. Circumvent Restrictions.
Attempt to bypass usage limits, security measures, access controls, payment requirements, or other restrictions imposed by Jeraa or an underlying service provider.

n. Assist Prohibited Conduct.
Attempt, encourage, facilitate, or assist another person in engaging in prohibited conduct.

3.3 Communications Compliance

If you use Jeraa Services to send email, SMS, telephone calls, automated communications, marketing messages, or other communications, you are responsible for ensuring that you have all necessary permissions, consents, and lawful bases for those communications.

You are responsible for complying with applicable laws, regulations, carrier requirements, platform policies, consent requirements, opt-out requirements, and other rules governing your communications.

Jeraa may suspend messaging or communication functionality if we reasonably believe its use violates applicable requirements or creates a material risk to Jeraa, an underlying provider, or another person.

3.4 Geographic Availability

Jeraa is based in the United States.

Availability of Services may vary by jurisdiction. If you access or use the Services outside the United States, you are responsible for determining whether your use complies with applicable local laws.

Jeraa does not represent that every Service, feature, or offering is appropriate or legally available in every jurisdiction.

4. PURCHASES, FEES + PAYMENT

4.1 Purchasing Services

The specific Services you purchase, together with applicable fees, onboarding charges, recurring charges, usage charges, deliverables, scope, and other commercial terms, may be described on a checkout page, proposal, Order Form, Client Agreement, invoice, or other applicable service documentation.

By submitting an order, signing an agreement, authorizing payment, or otherwise purchasing Services, you agree to pay all amounts properly due according to the applicable terms.

4.2 Client Cooperation

Certain Services require information, access, approvals, content, credentials, feedback, decisions, or other cooperation from you.

You agree to reasonably cooperate and provide requested information or access necessary for Jeraa to perform the Services.

Jeraa is not responsible for delays or inability to perform caused by a client's failure to timely provide required information, approvals, access, materials, or cooperation.

4.3 Prices, Taxes and Fees

Applicable prices, fees, taxes, and other charges will be disclosed through the applicable purchase process, proposal, Order Form, Client Agreement, invoice, or service documentation.

You are responsible for applicable taxes and fees unless expressly stated otherwise.

4.4 Usage-Based Fees

Certain Services, features, and third-party technologies may incur usage-based charges in addition to recurring subscription or service fees.

Usage-based charges may include, where applicable:

• SMS and MMS messaging

• Email sending

• Telephone calls and telephone numbers

• Artificial intelligence usage

• AI voice or conversation usage

• Premium workflow actions

• Verification services

• Data or prospecting services

• Third-party integrations

• Platform or provider consumption

• Other usage-based technology or Services

Applicable usage rates may be described in a Usage Pricing Appendix, Client Agreement, platform documentation, account, checkout page, or other applicable service documentation.

Usage-based fees may change when underlying provider costs change, subject to applicable agreements and notice requirements.

You are responsible for charges generated through your account by authorized users and configurations under your control.

4.5 Payment Methods

Payments may be processed through third-party payment processors.

By providing a payment method, you represent that you are authorized to use that payment method and authorize payment of amounts according to the terms presented to you and any applicable payment authorization.

If a payment is declined, rejected, reversed, disputed, or otherwise unsuccessful, Jeraa may request another payment method and may suspend affected Services as permitted by these Terms or an applicable Client Agreement.

4.6 Refunds

Refund eligibility, if any, is governed by the applicable proposal, Order Form, Client Agreement, checkout terms, refund policy, or other written terms provided in connection with the applicable Services.

Unless expressly provided otherwise, payment of fees does not guarantee a particular business, marketing, advertising, sales, revenue, lead-generation, or other result.

4.7 Past-Due Balances and Authorized Payment Methods

Invoices are due according to the payment terms stated on the applicable invoice or Client Agreement.

Past-due balances may be subject to applicable late fees, interest, suspension of Services, collection costs, or other remedies as described in the applicable Client Agreement, invoice terms, or as otherwise permitted by law.

If an invoice remains unpaid for thirty (30) days after its due date, Jeraa may take additional collection action, including processing an authorized payment method on file for amounts properly due and owing, subject to the Client's prior payment authorization, applicable Client Agreements, applicable law, and payment-network requirements.

Before processing an unscheduled payment for a past-due balance under this Section, Jeraa will provide at least five (5) business days' advance notice of the intended charge unless a different notice period is required by applicable law, payment-network requirements, or an applicable Client Agreement.

During the applicable notice period, the Client may:

• Pay the outstanding balance using another accepted payment method;

• Request use of a different authorized payment method; or

• Contact Jeraa to request an alternative payment arrangement.

For qualifying past-due balances, Jeraa may process the full outstanding amount using an authorized payment method on file. For larger outstanding balances, Jeraa may, in its discretion, offer or establish a reasonable installment payment schedule rather than processing the entire balance at once.

If Jeraa establishes an installment payment schedule, Jeraa will provide the Client with the applicable payment amounts and schedule before processing the first installment. The Client may contact Jeraa during the applicable notice period to request an alternative arrangement. Any alternative arrangement is subject to Jeraa's approval and must be confirmed in writing.

Jeraa is not required to offer a payment plan, extend credit, waive amounts due, modify an existing payment arrangement, or continue providing Services while an account remains past due.

The establishment, acceptance, or processing of a payment plan does not waive the underlying debt, applicable late fees, collection costs, suspension rights, or other remedies available to Jeraa unless Jeraa expressly agrees otherwise in writing.

Jeraa will not process a stored payment method under this Section unless the Client has previously authorized Jeraa or its payment processor to store and use that payment method for the applicable charges.

Revocation, expiration, replacement, or removal of a payment method does not eliminate the Client's obligation to pay amounts already incurred or otherwise due. The Client remains responsible for maintaining accurate billing information and providing an acceptable method for payment of all outstanding amounts.

4.8 Payment Method Authorization

Where you have expressly authorized Jeraa or its payment processor to retain a payment method on file, the scope of that authorization will be governed by the payment authorization, applicable Client Agreement, checkout terms, and these Terms.

Such authorization may include recurring subscription fees, approved usage-based charges, invoices, and other amounts due under an applicable Client Agreement, including past-due amounts where expressly authorized.

For unscheduled charges relating to past-due invoices, Jeraa will provide advance notice as described in Section 4.7 or as otherwise required by applicable law, payment-network requirements, or an applicable Client Agreement.

You are responsible for maintaining accurate billing information and, where required by your Client Agreement, a valid authorized payment method.

5. SMS AND MOBILE MESSAGING TERMS

If you opt in to receive SMS or MMS communications from Jeraa, message frequency may vary and message and data rates may apply depending on your mobile carrier and plan.

You may opt out of promotional text messages by replying STOP or using another opt-out method provided in the message.

For assistance, reply HELP where supported or contact Jeraa.

Consent to receive marketing text messages is not a condition of purchasing Jeraa products or Services.

Transactional, account, support, security, or service-related communications may be subject to different consent and opt-out requirements under applicable law.

Additional information regarding how mobile information and messaging consent are handled is available in our Privacy Policy.

6. SUBSCRIPTIONS, CANCELLATION + SERVICE SCOPE

6.1 Subscription Services

Certain Jeraa Services are offered on a recurring subscription basis.

The applicable billing period, term, price, renewal terms, cancellation requirements, minimum commitments, and other subscription terms will be described in the applicable checkout, proposal, Order Form, Client Agreement, or other service documentation.

You are responsible for timely payment of recurring fees and applicable usage charges.

6.2 Automatic Renewal

Where a Service is designated as automatically renewing, the subscription will continue and the authorized payment method may be charged according to the applicable billing cycle until the subscription is properly canceled or otherwise terminated in accordance with the applicable Client Agreement, checkout terms, or cancellation requirements.

Jeraa will provide renewal notices when required by applicable law or an applicable Client Agreement.

6.3 Cancellation

Cancellation requirements vary depending on the Service purchased.

Applicable notice periods, minimum terms, early-termination provisions, and effective cancellation dates will be governed by the applicable Client Agreement, Order Form, checkout terms, or other service documentation.

Cancellation does not relieve you of responsibility for amounts incurred or due before the effective date of cancellation.

6.4 Suspension for Nonpayment

Jeraa may suspend paid Services when amounts remain unpaid beyond the applicable grace period or as otherwise permitted under an applicable Client Agreement.

Suspension does not waive amounts already due and does not necessarily extend the applicable subscription or service term.

6.5 Service Scope

Subscriptions provide only the Services, support, implementation, configuration, strategy, development, management, or other work expressly included in the applicable plan or Client Agreement.

Unless expressly included, a subscription does not include unlimited:

• Support

• Configuration

• Custom development

• Implementation

• Consulting

• Strategy

• Marketing services

• Design

• Content creation

• Technical work

• Project work

Additional or out-of-scope work may require a separate project, support block, Order Form, change order, or additional fees.

7. CLIENT DATA + CLIENT RESPONSIBILITIES

7.1 Ownership of Client Data

As between Jeraa and the Client, the Client retains its rights in data, information, files, records, communications, contacts, customer information, marketing materials, content, and other materials submitted to or processed through the Services by or on behalf of the Client ("Client Data"), except for materials owned by Jeraa or third parties.

These Terms do not transfer ownership of Client Data to Jeraa.

7.2 Limited Rights Necessary to Provide the Services

The Client grants Jeraa and its applicable service providers a limited, non-exclusive right to host, copy, process, transmit, display, modify, format, access, and otherwise use Client Data only as reasonably necessary to:

• Provide and operate the Services;

• Perform requested work;

• Maintain and support the Client's account;

• Implement requested configurations, integrations, automations, and workflows;

• Troubleshoot or secure the Services;

• Comply with applicable law or legal obligations; and

• Perform other activities authorized by the Client or an applicable Client Agreement.

These rights continue only for as long as reasonably necessary for the applicable purpose, subject to Jeraa's Privacy Policy, applicable Client Agreements, legal requirements, and reasonable data-retention practices.

7.3 Client Responsibility for Data

The Client represents and warrants that it has all rights, permissions, notices, consents, and lawful bases reasonably necessary to provide Client Data to Jeraa and permit processing of that data as contemplated by the Services.

The Client is responsible for the accuracy, legality, quality, and appropriateness of Client Data and for determining what information should be submitted to or processed through the Services.

7.4 Data Retention Following Termination

Termination of Services may result in loss of access to Client Data.

Clients are responsible for exporting or preserving information they are required or wish to retain before account termination or expiration, subject to available export functionality and any applicable Client Agreement.

Following termination, Jeraa and its service providers may retain, delete, anonymize, de-identify, archive, or otherwise dispose of information in accordance with our Privacy Policy, applicable Client Agreements, client instructions, technical requirements, backup practices, legal obligations, and legitimate business needs.

Jeraa does not guarantee indefinite storage or availability of Client Data after termination.

8. HIPAA-ENABLED SERVICES + SENSITIVE INFORMATION

8.1 HIPAA-Enabled Services

Certain Jeraa Services may be made available within a HIPAA-enabled environment for eligible clients.

HIPAA-enabled functionality applies only when expressly included in the applicable Client's plan or Client Agreement and, where required, subject to an executed Business Associate Agreement ("BAA").

The availability or use of HIPAA-enabled technology does not independently make a Client's business, workforce, processes, or use of the Services compliant with HIPAA.

Clients remain responsible for their own legal and regulatory obligations, including appropriate:

• Policies and procedures

• Workforce training and practices

• Access controls

• User permissions

• Account configuration

• Security practices

• Permitted uses and disclosures

• Data handling

• Vendor relationships

• Compliance activities

8.2 Protected Health Information

Protected health information ("PHI") may only be submitted to or processed through Jeraa Services that have been expressly designated and configured for appropriate handling of PHI and are covered by applicable contractual requirements.

You must not submit PHI through Jeraa's public website, ordinary marketing forms, or other channels that have not been designated for secure handling of PHI.

If a BAA applies, the BAA controls with respect to Jeraa's obligations regarding PHI to the extent of any conflict with these Terms.

8.3 Other Sensitive Information

You are responsible for determining whether the Services and configuration you use are appropriate for sensitive, regulated, confidential, or restricted information.

You must not use the Services to process information in a manner prohibited by applicable law, an applicable Client Agreement, or the requirements of an underlying service provider.

9. ARTIFICIAL INTELLIGENCE + AUTOMATED FEATURES

9.1 AI-Enabled Services

Certain Services may include or integrate artificial intelligence, machine learning, voice AI, generative AI, automated decision-support tools, or other automated technologies ("AI Features").

AI Features may be provided through Jeraa technology, Jeraa CRM/HighLevel, or third-party technology providers.

9.2 AI Outputs

AI-generated responses, recommendations, content, summaries, analyses, classifications, actions, or other outputs ("AI Outputs") may contain errors, omissions, inaccuracies, inappropriate content, or unexpected results.

Jeraa does not guarantee the accuracy, completeness, reliability, uniqueness, legality, or fitness for a particular purpose of AI Outputs.

You are responsible for reviewing AI Outputs and determining whether they are appropriate before relying on, publishing, transmitting, acting upon, or otherwise using them.

9.3 Professional and High-Risk Uses

AI Outputs are not a substitute for qualified medical, legal, financial, accounting, clinical, or other regulated professional advice.

You are responsible for ensuring that your use of AI Features complies with laws, professional standards, regulatory obligations, disclosure requirements, and human-review requirements applicable to your business or industry.

9.4 Information Submitted to AI Features

You are responsible for information, prompts, instructions, data, and materials you or your authorized users submit to AI Features.

You must not knowingly submit information to an AI Feature if doing so would violate applicable law, another person's rights, a Client Agreement, a BAA, or restrictions applicable to the AI Feature.

PHI or other regulated information should only be processed through AI Features that have been expressly approved and configured for that purpose under the applicable Client Agreement.

9.5 Third-Party AI Providers

AI Features may depend on third-party AI providers.

Their models, functionality, availability, terms, pricing, capabilities, limitations, and policies may change over time.

Jeraa does not guarantee that a particular AI model, provider, feature, voice, capability, or output will remain available indefinitely.

10. JERAA INTELLECTUAL PROPERTY

10.1 Ownership

Except for Client Data, third-party materials, and materials otherwise expressly governed by a Client Agreement, the Services and their contents, functionality, designs, systems, processes, templates, software, documentation, branding, trademarks, workflows, materials, and other intellectual property ("Jeraa Content") are owned by Jeraa, its licensors, or applicable third-party providers.

Jeraa Content is protected by copyright, trademark, trade secret, and other intellectual-property laws.

No ownership interest in Jeraa Content is transferred to you except as expressly stated in an applicable Client Agreement.

10.2 Limited License

Subject to these Terms, payment of applicable fees, and any applicable Client Agreement, Jeraa grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use applicable Jeraa Content and Services for their intended business purposes during the applicable term.

10.3 Restrictions

Except as expressly permitted, you may not:

• Copy, reproduce, distribute, publish, or commercially exploit Jeraa Content;

• Modify, translate, adapt, reverse engineer, decompile, or disassemble protected Jeraa Content;

• Sell, license, sublicense, rent, lease, assign, transfer, or commercially exploit access to the Services;

• Remove copyright, trademark, or proprietary notices;

• Use Jeraa Content to build or materially assist in building a directly competing product or service;

• Systematically extract Jeraa Content or protected data to create a competing database, directory, product, or service.

10.4 Trademarks

Jeraa Marketing, Jeraa, associated logos, product names, service names, and other marks used by Jeraa are trademarks or proprietary branding of Jeraa or their respective owners.

Nothing in these Terms grants permission to use such marks except as expressly authorized in writing.

10.5 Custom Deliverables

Ownership and usage rights for websites, funnels, creative assets, custom workflows, written materials, campaigns, designs, software configurations, or other custom deliverables created for a Client are governed by the applicable Client Agreement.

11. USER CONTENT + INTERACTIVE FEATURES

11.1 User Content

Certain Services may now or in the future allow users to submit, upload, transmit, create, publish, display, or share content or materials with other users or publicly ("User Content").

User Content does not include Client Data that is maintained privately within a Client's account and governed by Section 7.

You are responsible for User Content you choose to make publicly available or share with other users.

11.2 License for User Content

By intentionally publishing or sharing User Content through a public or interactive portion of the Services, you grant Jeraa a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, format, and otherwise use that User Content as reasonably necessary to operate, provide, display, promote, and improve the applicable public or interactive feature.

This license does not give Jeraa ownership of your User Content.

You represent that you have the rights necessary to provide and license User Content you submit.

11.3 Content Standards

User Content must not:

• Violate applicable law;

• Infringe intellectual property, privacy, publicity, or other rights;

• Promote unlawful activity;

• Contain unlawful threats, harassment, or defamatory material;

• Contain malicious code;

• Fraudulently impersonate another person or entity;

• Falsely imply sponsorship or endorsement by Jeraa;

• Otherwise violate these Terms.

11.4 Monitoring and Enforcement

Jeraa may, but is not obligated to, monitor, remove, restrict, or disable access to User Content when reasonably necessary to enforce these Terms, comply with law, protect users or third parties, or protect the Services.

12. COPYRIGHT INFRINGEMENT

Jeraa respects intellectual property rights.

If you believe material made available through Jeraa Services infringes your copyright, you may submit a notice containing information reasonably necessary to identify:

• The copyrighted work claimed to have been infringed;

• The allegedly infringing material and its location;

• Your name and contact information;

• A statement that you have a good-faith belief that the disputed use is not authorized by