Effective Date: August 28, 2026

Aidelia Rae, LLC dba Jeraa Marketing ("Jeraa Marketing," "Jeraa," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect personal information when you visit jeraamarketing.com or other websites and pages operated by Jeraa Marketing, communicate with us, use Jeraa CRM or other Jeraa products and services, or otherwise interact with us (collectively, the "Services").

This Policy also explains the choices and rights that may be available to you regarding your personal information.

This Policy does not apply to independent third-party websites, services, or applications that you choose to access through or in connection with the Services, except to the extent described in this Policy regarding third parties that process information on our behalf.

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with Jeraa and which Services you use.

1.1 Information You Provide to Us

We may collect personal information you voluntarily provide to us, including:

• Name

• Email address

• Telephone number

• Business or organization name

• Website address

• Mailing or billing address

• Account, login, and profile information

• Appointment and scheduling information

• Information submitted through contact forms, appointment requests, surveys, questionnaires, SMS opt-in forms, support requests, or other forms and fields

• Information you provide during discovery, onboarding, implementation, consulting, training, or support

• Emails, text messages, phone calls, voicemail messages, chat messages, and other communications with us

• Information related to purchases, subscriptions, invoices, and transactions

• Files, documents, data, credentials, or other information you provide when requesting Services or support

• Information submitted through CRM-related interactions or features

• Any other information you choose to provide to us

Please do not submit protected health information, medical records, diagnoses, treatment information, or other sensitive health information through Jeraa Marketing's public website or general contact forms.

1.2 Information Collected Automatically

When you visit our websites or use certain Services, we and our service providers may automatically collect information such as:

• Internet Protocol (IP) address

• Browser type and language

• Device type and operating system

• Referring and exit pages

• Pages viewed and links clicked

• Date, time, frequency, and duration of visits

• Approximate location derived from an IP address

• Cookie, device, and advertising identifiers

• Information about how you interact with our websites, emails, advertisements, and Services

We may collect this information using cookies, pixels, tags, local storage, log files, analytics tools, and similar technologies.

We do not intentionally collect precise GPS location through the public Jeraa Marketing website unless a feature clearly requests your permission to do so.

1.3 Information From Other Sources

We may receive business or professional contact information from third-party services, integrations, prospecting tools, referral partners, business partners, social networks, publicly available sources, or other lawful sources.

For example, we may use prospecting or business intelligence tools to identify businesses or professionals that may benefit from our Services.

We do not sell or rent lists of personal information, nor do we currently purchase consumer contact lists for mass marketing purposes.

2. INFORMATION WE PROCESS ON BEHALF OF CLIENTS

Jeraa provides CRM, automation, communication, marketing, implementation, consulting, AI-supported tools, and related Services to business clients.

In providing these Services, we may process personal information that our clients collect about their own leads, prospects, customers, patients, clients, employees, contractors, or other individuals.

In these situations, the Jeraa client generally determines why and how the information is collected and used, and Jeraa processes the information on the client's behalf in accordance with our agreement with that client and applicable law.

The types of client-controlled information processed through the Services depend on how each client configures and uses its account and may include contact information, communications, appointments, forms, transaction information, customer records, marketing information, and other information submitted to or generated through the Services.

If you are a customer, patient, prospect, employee, or client of a business that uses Jeraa-powered Services and you have questions or requests regarding information that business has collected about you, you should generally contact that business directly.

2.1 Protected Health Information

Certain Jeraa solutions may be configured within a HIPAA-enabled environment for eligible clients that handle protected health information ("PHI").

When Jeraa acts as a business associate or otherwise processes PHI on behalf of a covered entity or regulated client, our handling of that information is governed by applicable law and contractual requirements, including a Business Associate Agreement ("BAA") when required.

Jeraa's public marketing website is not intended to collect PHI. Please do not submit medical records, diagnoses, treatment information, or other sensitive health information through general website forms, chat, email, SMS, or other channels that have not specifically been designated for secure transmission of that information.

Use of a HIPAA-enabled technology environment does not, by itself, make a client's business or use of the Services compliant with HIPAA or other applicable laws. Clients remain responsible for their own legal and regulatory obligations, including appropriate configuration, policies, procedures, access controls, workforce practices, and use of the Services.

3. HOW WE USE INFORMATION

We may use personal information to:

• Provide, operate, maintain, and improve our Services

• Create and manage accounts

• Respond to inquiries and requests

• Schedule appointments and meetings

• Communicate with leads, clients, users, and business contacts

• Provide customer service and technical support

• Implement, configure, maintain, and optimize CRM systems, workflows, automations, integrations, and related technology

• Process purchases, subscriptions, invoices, and payments

• Send transactional, administrative, service-related, and security communications

• Send marketing and promotional communications where permitted

• Personalize and improve user experiences

• Analyze website and Service performance

• Measure marketing and advertising effectiveness

• Support lead generation, advertising, remarketing, and audience development

• Develop, test, troubleshoot, and improve products, Services, workflows, and features

• Provide AI-supported features and automation

• Detect, prevent, investigate, and address fraud, abuse, security incidents, and technical problems

• Maintain records and administer our business

• Enforce our agreements and protect our legal rights

• Comply with legal and regulatory obligations

• Carry out purposes disclosed when information is collected

• Carry out other purposes with your consent

We may also use aggregated, anonymized, or de-identified information for analytics, research, product improvement, business planning, and other lawful purposes.

4. HOW WE SHARE INFORMATION

We do not sell or rent personal information to third parties for monetary compensation.

We may disclose personal information as reasonably necessary to operate our business, provide the Services, fulfill requests, and for other purposes described in this Policy.

4.1 Service Providers and Technology Partners

We use third-party companies and platforms to help operate our business and provide Services. These may include providers of:

• CRM and business-management technology

• Website hosting and infrastructure

• Email and SMS delivery

• Telephone and communications services

• Payment processing

• Analytics and website measurement

• Advertising and marketing technology

• Video conferencing

• Calendar and scheduling services

• Artificial intelligence technology

• Automation and integration services

• Customer and technical support

• Data storage and security

• Professional services

Depending on the Services being used, these providers may include HighLevel/LeadConnector and its underlying service providers, Stripe, PayPal, Mailgun, Twilio, Google, Meta, Zoom, OpenAI, Anthropic, HeyLevi, and other technology providers.

These providers may process information as necessary to provide their services to us or our clients and according to applicable contracts, privacy policies, security requirements, and law.

4.2 Business Partners, Contractors, and Professional Advisors

We may disclose information to contractors, consultants, advertising or marketing partners, implementation partners, professional advisors, and other parties who help us operate Jeraa or provide Services.

Where appropriate, these relationships are subject to contractual, confidentiality, privacy, or security obligations.

4.3 Legal and Safety Purposes

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, court order, legal process, or governmental request

• Enforce our agreements or policies

• Detect, investigate, or prevent fraud, security incidents, abuse, or illegal activity

• Protect the rights, property, safety, or security of Jeraa, our clients, users, business partners, or others

4.4 Business Transfers

If Jeraa is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, dissolution, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

4.5 At Your Direction or With Your Consent

We may disclose information when you direct us to do so, when reasonably necessary to provide a Service or functionality you request, for a purpose disclosed when the information is collected, or with your consent.

5. JERAA CRM, HIGHLEVEL + COMMUNICATION SERVICES

Jeraa CRM is powered by technology provided by HighLevel/LeadConnector and related service providers.

We use these technologies to support CRM functionality, account management, automation, workflows, forms, calendars, email delivery, telephone services, SMS and messaging, payments, websites and funnels, reporting, AI-enabled functionality, and other business operations.

These Services may process information such as names, email addresses, telephone numbers, communication records, appointment information, form submissions, account activity, message delivery information, and related usage information.

Certain underlying communications or infrastructure may be provided by third-party providers such as Mailgun, Twilio, or other vendors used by HighLevel/LeadConnector.

The particular information processed depends on the features used and how an account is configured.

6. COOKIES, ANALYTICS + ADVERTISING

Jeraa and our service providers may use cookies, pixels, tags, analytics tools, advertising identifiers, and similar technologies to understand how our websites and Services are used, remember preferences, measure performance, improve user experiences, and support marketing and advertising.

These technologies may collect information such as:

• IP address

• Device and browser information

• Pages visited

• Website interactions

• Referring websites

• Advertising identifiers

• Approximate location

• Information about interactions with advertisements

We may use services provided by companies such as Google and Meta for analytics, advertising measurement, conversion tracking, audience development, and remarketing.

For example, Meta technologies, including the Meta Pixel and audience tools, may help us understand whether someone interacted with a Jeraa advertisement, measure conversions, develop advertising audiences, or deliver relevant advertising.

We may use Google Analytics to measure website activity and Google Tag Manager to manage website tags and related technologies.

We may also use Google advertising technologies from time to time for advertising, conversion measurement, audience development, or remarketing.

Our use of specific advertising platforms may change over time as our marketing activities change.

Some advertising technologies may allow information about your activities to be used to provide or measure interest-based or targeted advertising.

Depending on where you live, applicable law may provide the right to opt out of certain uses or disclosures of personal information for targeted advertising, cross-context behavioral advertising, or similar purposes.

You can control many cookies through your browser settings and may be able to manage advertising preferences through the applicable advertising platform or privacy controls available on our website.

For more information about cookies and similar technologies, please review our Cookie Policy.

7. EMAIL + SMS COMMUNICATIONS

If you provide your email address or telephone number, we may use that information to communicate with you regarding inquiries, appointments, accounts, purchases, Services, support requests, or other interactions with Jeraa.

Where permitted by law and consistent with your communication preferences, we may also send promotional or marketing communications.

7.1 Email Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Even if you opt out of promotional emails, we may continue sending non-promotional communications when necessary, including communications related to your account, purchases, appointments, billing, security, support, or ongoing Services.

7.2 SMS and Mobile Messaging

If you provide your mobile telephone number and consent to receive text messages where required, Jeraa may send SMS or MMS messages relating to your inquiry, appointments, Services, account, support, or marketing communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of promotional text messages at any time by replying STOP or using another opt-out method provided in the message. You may receive a final confirmation message after opting out.

Consent to receive marketing text messages is not a condition of purchasing goods or Services.

We do not sell or rent mobile telephone numbers or SMS consent information.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

Information may be disclosed to telecommunications providers, messaging platforms, technology vendors, and other service providers as reasonably necessary to deliver, operate, maintain, and support messaging Services.

8. ARTIFICIAL INTELLIGENCE + AUTOMATED TECHNOLOGIES

Jeraa uses and provides artificial intelligence ("AI") and automated technologies to support certain business functions and Services.

Depending on the context and Services used, these technologies may assist with:

• Responding to leads and inquiries

• Telephone calls and messaging

• Appointment scheduling

• CRM workflows and automation

• Content development and assistance

• Marketing activities

• Data organization and analysis

• Internal productivity

• Customer support

• Client service delivery

We may use AI capabilities available through Jeraa CRM/HighLevel as well as third-party AI providers such as OpenAI, Anthropic, HeyLevi, and other technology providers.

Information processed through AI-enabled features may be transmitted to or processed by service providers in connection with providing those features.

Jeraa does not intentionally submit client personal information to third-party AI services for the purpose of training publicly available generalized AI models. However, information processed through third-party AI technologies may be subject to the applicable provider's contractual terms, privacy practices, security measures, retention practices, and data controls.

We take reasonable steps to select and use AI and automated technologies in a manner consistent with applicable contractual, privacy, security, and legal requirements.

AI-generated information may be inaccurate, incomplete, or inappropriate for a particular situation and should not be relied upon as a substitute for professional medical, legal, financial, or other regulated advice.

Clients using AI-enabled Jeraa Services are responsible for ensuring their use of those Services is appropriate for their business, industry, data, and applicable legal or regulatory requirements.

9. PAYMENTS

We may collect billing and transaction information when you purchase Jeraa products or Services.

Payment transactions may be processed through third-party payment processors such as Stripe, PayPal, or other payment providers.

Payment processors may collect payment card, bank account, billing, authentication, and other payment information directly from you.

Jeraa may receive information regarding the transaction, such as payment status, transaction amount, billing details, payment method type, transaction identifiers, or other information reasonably necessary to administer your account and Services.

We generally do not receive or store complete payment card numbers when those details are collected and processed directly by a third-party payment processor.

Payment information is also subject to the privacy and security practices of the applicable payment provider.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our Services, administer our business, maintain appropriate records, fulfill contractual obligations, resolve disputes, enforce agreements, comply with legal requirements, and accomplish the purposes described in this Policy.

Retention periods may vary depending on:

• The type and sensitivity of the information

• Why the information was collected

• Our relationship with you

• The Services being provided

• Contractual requirements

• Technical and operational requirements

• Applicable legal or regulatory obligations

Information processed on behalf of a Jeraa client may also be retained according to that client's instructions, account configuration, contractual requirements, and applicable law.

When information is no longer reasonably necessary, we may delete, anonymize, de-identify, or otherwise dispose of it in accordance with applicable requirements and our data-management practices.

11. DATA SECURITY

We use reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the information and Services involved, these safeguards may include access controls, authentication, encryption, secure infrastructure, vendor controls, and other security measures.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You are responsible for protecting passwords, credentials, and other authentication information associated with your accounts. You should notify us promptly if you believe an account or credential has been compromised.

12. YOUR PRIVACY CHOICES + RIGHTS

Depending on where you live and applicable law, you may have rights regarding your personal information.

These rights may include the right to:

• Request confirmation of whether we process your personal information

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain a copy of certain personal information in a portable format

• Opt out of certain targeted advertising, sharing, or sales as those terms may be defined by applicable law

• Withdraw consent where processing is based on consent

• Appeal certain decisions regarding privacy requests

• Exercise applicable privacy rights without unlawful discrimination

These rights are not absolute and may be subject to exceptions, limitations, eligibility requirements, or verification requirements under applicable law.

To submit a privacy request, contact us at [email protected].

We may request information reasonably necessary to verify your identity and authority to make the request. Information submitted for verification will be used as reasonably necessary to authenticate and process the request.

If Jeraa processes your information solely on behalf of one of our business clients, we may direct your request to that client or ask you to contact the client directly.

We will respond to valid privacy requests within the time required by applicable law.

13. ADVERTISING + STATE PRIVACY CHOICES

Jeraa does not sell or rent personal information for monetary compensation.

However, certain analytics, advertising, audience-development, and remarketing technologies may involve disclosures of identifiers, device information, or internet activity to advertising or technology partners in ways that may be considered "sharing," "targeted advertising," "cross-context behavioral advertising," or a "sale" under the laws of certain jurisdictions.

Where applicable law provides you with the right to opt out of these practices, you may exercise that right using any privacy controls made available on our website or by contacting us at [email protected].

You may also be able to control certain advertising and tracking technologies through your browser, device, advertising-platform settings, cookie controls, or other privacy tools.

Where required by applicable law and supported by our website technology, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control ("GPC"), as applicable.

Residents of certain states may have additional rights under applicable comprehensive state privacy laws. We will honor those rights when the applicable law applies to Jeraa and the individual making the request.

Nothing in this Policy is intended to limit rights available to you under applicable law.

14. CHILDREN'S PRIVACY

Jeraa's Services are primarily intended for businesses and adults and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through the Jeraa Marketing public website.

If you believe a child has provided personal information to Jeraa inappropriately, please contact us so we can review and address the situation.

Jeraa clients may use certain Services in connection with individuals of different ages depending on the nature of their businesses. Information processed by Jeraa on behalf of those clients is governed by the applicable client relationship, agreements, and legal requirements.

15. THIRD-PARTY WEBSITES + SERVICES

Our websites and Services may contain links to, integrations with, or functionality provided by third-party websites, platforms, applications, and services.

Jeraa does not control the privacy practices of independent third parties.

When you interact directly with a third-party service, that provider's privacy policy and terms may apply to the information it collects and processes.

We encourage you to review the privacy practices of third-party services you choose to use.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Policy periodically to reflect changes in our Services, technology, business practices, legal requirements, or other circumstances.

When we update this Policy, we will revise the Effective Date at the top of the page.

If changes are material, we may provide additional notice when appropriate or required by law.

We encourage you to review this Policy periodically.

17. TERMS OF USE + COOKIE POLICY

Your use of Jeraa's websites and Services may also be subject to our Terms of Use and other agreements applicable to the Services you use.

For additional information about cookies, advertising technologies, and similar technologies used on our website, please review our Cookie Policy.

18. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a request regarding your personal information, please contact us:

Aidelia Rae, LLC dba Jeraa Marketing
PO Box 1421
Hudson, WI 54016
United States

Email: [email protected]
Phone: 715-768-6016